Q: Do you ship internationally?
A: No. We are unable to ship our products overseas at this time.
Q: Do you offer a warranty?
A: All Camp Chef products are warranted to be free of manufacturing defects in material and workmanship. Products are not warranted against misuse or abuse, i.e. heating equipment until it warps or cracks.
Q: What is your return policy?
A: You may return an item within 30 days from purchase. If the product is returned unopened, the buyer pays the freight to return the product and a 15% restocking fee. If the product is returned opened, the buyer pays the freight to return the product and a 30% restocking/repackaging fee. Click Here for more details.
Q: How will product(s) be shipped?
A: Most product(s) will be shipped via FedEx ground or UPS ground, some smaller items such as recipe books will be shipped USPS. Orders over $500 may be shipped via other methods.
Q: How do you calculate shipping?
A: Our shipping costs are calculated using the UPS real time shipping calculator:
Q: Is my credit card information safe and secure when ordering at DutchOvenPro.com?
A: Yes, we have a completely secure Authorize.net merchant account system that automatically & securely checks your credit card number and deposits the money into our bank account without anyone ever seeing your credit card number or information. Click here to learn more about our security practices.
Q: Once purchased, when will I receive my product(s)?
A: You will receive your order 3-7 days from when you place your order.
Q: Do I have to pay sales tax on my purchase?
A: No, unless you're purchasing within Utah.
Q: What is your privacy policy?
A: Click here for our privacy policy.
Q: How can I contact customer service?
A: Please contact us with your questions, comments, or concern will be handled within 2 business days.
Q: How do I clean a rusty oven?
A: Though there are many methods for cleaning rusty ovens, the one that we have found to be the easiest to use is a can of Coca-Cola. If the inside is rusty pour the Coke in and let it do it's job. Depending on how rusty the oven is will depend on how long you will need to leave the Coke on the rusty spot. If you have an issue with the outside of an oven use a sponge to apply the Cola, or place the cast iron in a large bowl or bucket with enough Coke to dissolve the rust (some rotating may be necessary). After rust is removed be sure to wash and reseason you cast iron.
